All sales are final.
Because our products are personal skin care items, we cannot accept returns or exchanges once an order has been delivered. This keeps every jar we sell clean and safe for the next customer.
Damaged, defective, or incorrect items
If your order arrives damaged, defective, or isn’t what you ordered, we’ll make it right. Email us at tallowupbuttrcup@gmail.com within 7 days of delivery with:
- Your order number
- A photo of the issue
Once we confirm the problem, we’ll send a replacement or issue a refund to your original payment method.
Lost or missing packages
If your tracking shows delivered but you didn’t receive your order, contact us within 7 days of the delivery date and we’ll help you sort it out with the carrier.
Cancellations
You can cancel an order before it ships for a full refund. Email us as soon as possible. Once an order has shipped, it can no longer be cancelled.
Questions?
Reach us anytime at tallowupbuttrcup@gmail.com.